- Please note, due to the current Covid-19 situation shipping times may take a little longer than usual as we experience some courier delays.
- Our same day Sydney delivery service is currently suspended.
- Click and collect in store is available for all domestic buyers. Orders can be collected at Poepke during our opening hours 11am - 4pm Tuesday - Saturday.
- Free shipping within Australia for orders over $100. $10 flat rate for orders under $100. Delivery is within 1- 3 business days and includes tracking.
- Shipping to New Zealand is $25 and elsewhere internationally is $45. Delivery is within 2 - 3 business days and includes tracking.
- All prices include a 10% Goods and Services Tax (GST). This will be deducted at the checkout for all International orders.
- International orders may incur duties, taxes or clearance charges at the country of destination, which are the responsibility of the customer.
- Estimated delivery times exclude customs or other delays at the country of destination.
- Some items cannot be shipped outside Australia and New Zealand due to label restrictions.
- Poepke would like our customers to feel confident when purchasing online. Items may be returned within 7 days of receipt of purchase in original condition only.
- Returns for underwear or sale items will not be accepted unless faulty.
- If an item is not as you expected or if you have changed your mind, it can be returned for an exchange or credit note (valid for 12 months) for the total value of the goods, not including shipping. We do not offer refunds unless an item is faulty.
- The customer is responsible for items lost or damaged in return transit, and any return shipping fees will be at your own cost. Additional shipping fees will be charged for exchanges.
- Notify us at firstname.lastname@example.org within 24 hours of receiving your item if you wish to arrange a return.