Shipping
- Click and collect in store is available for all domestic buyers. Orders can be collected at Poepke 10am - 5pm Monday - Saturday and 11am - 4pm Sunday.
- Shipping within Australia: Free for orders over $250 | $10 flat rate for orders under $250 (1-5 business days) | Includes tracking.
- New Zealand deliveries: $80 DHL Express shipping (2-3 business days) | $30 Standard Shipping (7-14 business days) | Includes tracking.
- World-wide shipping elsewhere: $80 DHL Express shipping (2-3 business days to most destinations) | $50 Standard Shipping (7-14 business days) | Includes tracking.
- All prices include a 10% Goods and Services Tax (GST). This will be deducted at the checkout for all International orders.
- International orders may incur duties, taxes or clearance charges at the country of destination, which are the responsibility of the customer.
- Estimated delivery times exclude customs or other delays at the country of destination.
- Some items cannot be shipped outside Australia and New Zealand due to label restrictions.
Returns
- Items may be returned within 7 days of receipt of purchase in original condition for an exchange or credit note for the total value of the goods, excluding shipping.
- Returns for underwear or sale items will not be accepted unless faulty.
- We do not offer refunds unless an item is faulty.
- The customer is responsible for items lost or damaged in return transit, and any return shipping fees will be at your own cost. Additional shipping fees will be charged for exchanges.
- Notify us at online@poepke.com within 24 hours of receiving your item if you wish to arrange a return.